MA Office of Consumer Affairs & Business Regulation

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At the Massachusetts Office of Consumer Affairs and Business Regulation (OCABR), we and our five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. OCABR is the state agency that oversees the Divisions of Banks, Insurance, Professional Licensure, Standards, and the Department of Telecommunications and Cable, as well as directly administering the state’s Home Improvement Contractor Registration and Arbitration Programs and the Lemon Law Arbitration Program. OCABR administers the state’s Do Not Call list, and has promulgated the Data Security Regulations, through which it receives reports of data breaches affecting Massachusetts residents. OCABR develops consumer and business education materials and provides training to regulated entities and the public on a variety of laws and regulations related to consumer issues such as credit and debt, data security, identity theft, shopping rights, landlord and tenant law, home improvement contracting, lemon law rights, health care, insurance, banking and finance, and more.